Terms of Use & Privacy

Terms of use & Privacy

General information

 

Welcome to our website and thank you for your interest in our company!

 

All content on this website is provided for general information purposes only.

 

The information and content on this website have been compiled as accurately as possible. We are making all our efforts to update these regularly. Nevertheless, we cannot accept any liability, for whatever legal reason, for its correctness, topicality and completeness. SUNRO Trade DMCC (hereafter referred to as “SUNRO”) reserves the right to change, amend or delete content on this website at any time, or to stop publishing entirely, of which the user will be promptly updated.

 

Remarks concerning links

 

Our website contains links to third-party websites or websites from other providers. SUNRO expressly states that they have no influence on the design and contents of the linked pages, nor do they accept responsibility for their content. Only their provider is liable for illegal, incorrect or incomplete contents as well as for damages resulting from the use or non-use of the information contained on the linked sites. 

 

A website can also refer to SUNRO website without our knowledge. We do not accept liability for the content and design of third-party websites that link to our website.

 

Copyright Protection

 

This website’s design as well as the texts, images, logos, graphics, layouts, audio and video clips as well as databases are protected by copyright. The use of information or data from this website, either in electronic or non-electronic media, is only permitted with explicit written permission from SUNRO. All copyright protection and usage rights are, if not stated otherwise, the sole property of SUNRO.

 

Privacy policy according to Article 13 EU GDPR and Articles 5 and 13(2) of PDPL 2021

SUNRO Trade DMCC

 

1. Preliminary note

 

As part of your visit to our website, this information provides an overview of how SUNRO processes your personal data along with the rights you have in accordance with data protection laws.

 

As you would expect, we comply with all applicable data protection requirements when processing your personal data, particularly the UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL 2021) and the European General Data Protection Regulation (GDPR).

 

Personal data is protected via the definitions provided by GDPR and PDPL 2021 respectively. In accordance with Article 4 (1) GDPR and Article 1 of PDPL 2021, this is any information relating to an identified or identifiable natural person such as the name, address or date of birth, as well as the email address, the telephone number and the IP address.

 

 

2. Contact / Registration

 

When establishing contact with us by accessing our website, the information you provide is used to prove contact in accordance with the legal requirements as per Article 6 (1) (a) EU GDPR and Article 6 of PDPL 2021. Every time the website is accessed, our website automatically (without your assistance) stores the following general data and information temporarily in a so-called log file, which is stored until it is automatically deleted:

 

  • Access to the website (date, time and frequency),
  • IP address assigned by your Internet access provider to your computer,
  • Name and URL of the file retrieved,
  • Website from where our website is accessed,
  • Amount of data sent in bytes,
  • Which browser is used, and which version,
  • The operating system that is used,
  • The Internet service provider that is used.

 

Recording and storage of this data is required for the website to function, as well as to ensure a smooth connection to, and ease of use of the website. Furthermore, this data helps ensure the security of our IT systems to recognise and resolve any technical issues that may arise, as well as to prevent or track abuse or other illegal behaviour on our website. Recording and storage also takes place, in as far as we are legally obliged to do so, due to official or legal obligations as well as to assert our rights and claims as well as to legally defend our rights.

 

Cookie settings can be changed when you access the website for the first time via our cookie banner.

 

 

3. Purpose and legal basis for data processing

 

We process your personal data in accordance with the UAE Federal Decree-Law No. 45/2021 on the Protection of Personal Data (PDPL 2021) and EU General Data Protection Regulation (GDPR). Particularly as per Article 6(1)(b) GDPR and Article 4(9) of PDPL 2021, for the purposes stated therein, and this is to fulfil the contract with you as well as for mutually handling obligations arising from the contractual relationship and to implement pre-contractual measures.

 

4. Forwarding your personal data to third parties

 

When forwarding your personal data to third parties, we always aim for the most stringent level of security.

Forwarding your personal data to third parties only takes place in the cases listed below, such as when:

 

  • You have explicitly granted permission to do so in accordance with Article 6(1)(a) of the GDPR and Article 6 of PDPL 2021,
  • It is necessary to forward the data in accordance with Article 6(1)(a) GDPR and Article 4(9) of PDPL 2021 for processing the contractual relationship,
  • There is a statutory obligation to do so under Art. 6(1)(c) of GDPR and Article 4(10) of PDPL 2021.
  • Forwarding in accordance with and Article 4(3) of PDPL 2021  is necessary for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data.

 

Service providers act on our behalf for operating and improving this website, such as for central IT infrastructure or hosting our website. We have concluded a data processing agreement with the relevant service provider pursuant to Article 8 of PDPL 2021. They must use the data made available to us only in accordance with our instructions. We have agreed on specific data security measures with the relevant service provider, and compliance with these is monitored on a regular basis. The service provider’s staff members are obliged to maintain data secrecy.

 

5. Your rights

 

The GDPR and PDPL 2021 grant you, subject to potential legal restrictions, the following rights regarding the processing of your personal data:

 

  • The right to information as per Article 15 of GDPR and Article 13 of PDPL 2021,
  • The right to correction and/or completion as per Article 16 of GDPR and Article 15 of PDPL 2021,
  • The right to deletion as per Article 17 of GDPR and Article 15 of PDPL 2021,
  • The right to restriction of processing as per Article 18 of GDPR and Article 16 of PDPL 2021,
  • The right to data transferability from Article 20 of GDPR and Article 14 of PDPL,
  • You may object to the processing of your personal data as per Article 21 GDPR and Article 17 of PDPL, provided that this is based on Article 4(3) of the PDPL 2021 and insofar as there is an objection to the processing, which results from your particular situation. We will then no longer process your personal data unless we are able to demonstrate compelling and legitimate reasons for data processing, which override your interests, rights and freedoms, or if processing serves to assert, exercise or defend legal claims.
  • The right to object to automated processing including processing including profiling as per Article 22 of GDPR and Article 18 of PDPL 2021.

 

You have the option of lodging a complaint with the relevant supervisory data protection authority as per Article 77 of GDPR, or the UAE Data Office as per Article 24 of PDPL 2021, as applicable, if you believe that we infringe any provision of the GDPR or PDPL 2021 regarding processing your personal data.

 

6. Duration of storage

 

We regularly delete your personal data if this is no longer necessary for us to fulfil our contractual and legal requirements, unless we are obliged to do so as per Article 6 (1)(c) of GDPR or where applicable, Article 4(10) of PDPL 2021 for a longer period for tax and commercial archiving and documentation purposes.

 

7. Safety

 

As part of IT security, we protect data you have made available, and in doing so, we make use of technical and organisational security measures against unintentional or deliberate manipulation, against partial or total loss, destruction, unauthorised acquisition or against unauthorised access by unauthorised persons. When collecting and processing personal data, the information is transmitted in encrypted format as per the SSL protocol (Secure Socket Layer) to prevent it from being abused by third parties. Security measures are monitored and adapted in accordance with data protection legislation and the state of the art of technological development. We secure our systems and data processing procedures using technical and organisational measures such as data encryption, pseudonymisation and anonymisation, access and entry controls, firewalls and recovery systems as well as integrity testing. Our employees are regularly trained in how to handle your personal data confidentially, and are correspondingly obliged to comply with the data protection requirements that are set out in law.

 

8. Cross Border Data Transfer

 

SUNRO may be required to transfer your personal data to a country outside the UAE.

 

In order to conduct our operations or fulfil regulatory obligations, we must transfer the personal data to and from, and process and store it in, the UAE and where applicable or required with processors in other countries. In all such cases, and generally for any processing operations, we take appropriate security measures to protect your personal data in accordance with the applicable privacy laws.

 

9. Updating

 

The privacy statement has been in force and is up to date. It may become necessary to amend the privacy policy at a later point in time due to modifications, such as to European and national legal requirements, official instructions or continued development of our website.

 

10. Contact Us

 

For the purposes of compliance with the UAE PDPL 2021, questions, comments, and requests regarding this Privacy Statement are welcomed and should be addressed in the first instance to:

 

-      Email: hello(at)sunro-trade.com

-      Postal address: SUNRO Trade DMCC, Unit No: 3305-20, HDS Business Center, Jumeirah Lakes Towers, P.O. Box 337759, Dubai, UAE

-      Phone: +971 4 364 1220



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